Quality

Tools/raw materials
Principle 1: Focus on customers
Principle 2: Leadership
Principle 3: full participation
Principle 4: Process approach
Principle 5: Systematization of Management
Principle 6: Continuous improvement
Principle 7: A fact-based decision-making approach
Principle 8: Mutually beneficial supplier relationships

Method / step
Principle 1: Focus on customers

Customer center theory

Value added (customer satisfaction)

No value added (customer is not satisfied)

Principle 2: Leadership

Leadership

Lead by example

Introduction to the eight principles of the quality management system

Principle 3: full participation

The principle of the barrel?

Can you hold water if you lack a piece of wood?

The amount of water in the barrel depends on?

Introduction to the eight principles of the quality management system

Principle 4: Process approach

A set of activities from input to output.

Introduction to the eight principles of the quality management system

Principle 5: Systematization of Management

a group of elements that are related or interacting with each other - the system

Introduction to the eight principles of the quality management system

Principle 6: Continuous improvement

Operating from Q C D S T ----- PDCA

Principle 7: A fact-based decision-making approach

Data collection (finding facts) --- Data analysis (discovery of facts) --- data utilization --- wise decision

Introduction to the eight principles of the quality management system

Principle 8: Mutually beneficial supplier relationships

Supplier-------Organization-------Customer